FAQs
Q: WHAT IS YOUR RETURN POLICY?
A: I try to keep everything final sale, but I do understand everything can fit different, please contact me right away so we can find a solution.
Q: DO YOU OFFER PICK UP?
A: Yes I do, please check out like normal, send me a DM, & I will send you the $5 fee back
Q: HOW LONG IS PROCESSING?
A: I try to aim for 1-2 business days, sometimes it may exceed for different circumstances, I appreciate your patience.
Q: WHERE DO YOU SHIP FROM?
A: I ship my orders out of Los Angeles, CA.
Q: WHAT TO DO IF YOU ARE MISSING AN ITEM, RECEIVED THE WRONG ITEM/SIZE, OR A DAMAGED ITEM?
A: Please contact me right away via DM or email, I will either send the item out to you or give you a refund.
Q: WHAT IS SHOP PAY?
A: ShopPay allows you to split your purchase into four equal, interest-free installment payments for orders between $50 and $3,000 USD.
Q: DO YOUÂ OFFER COLLABS?
A: Yes I do, please reach out via DM @fitbyjae_
Q: HOW MUCH IS SHIPPING?
A: Shipping is a $5 flat fee, orders over $75 get free shipping.
Q: WHAT CARRIER IS USED FOR SHIPPING?
A: I mainly use USPS, in some cases I will use UPS if it is more cost efficient for me.
Q: I AM HAVING ISSUES WITH MY PACKAGE(LOST, DELAYED, DAMAGED IN TRANSIT, STOLEN) WHAT DO I DO?
A: Please contact me as soon as possible, I will open a case with the carrier, and we will see what our options are.
Q: WHAT TO DO IF I AM NOT HAPPY WITH MY PURCHASE?
A: Contact me right away, I try to provide the best quality, I do not manufacture the clothing so some items may not be to standard.
Q: I WANT TO BE AN AMBASSADOR, HOW DO I SIGN UP?
A: Please scroll to the bottom & click the Ambassadors link